HOW TO TALK
Behind People’s Backs
Once upon a long time ago, when my client Joe turned five, he got assigned to make his own bed. This was an outrage, a unilateral change to his job description, but he was powerless against the higher-ups. He did the task resentfully, sloppily and sporadically until one evening on a day when he’d at […]
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When to Play Chicken
Some folks say a sense of humor can deflate most mental aggravation, sort of like letting the air out of an ugly balloon, which is almost the same thing as sitting on a whoopee cushion, so there you go. But here’s a serious question: What do you do when your efforts to inspire, motivate and […]
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